TERMS & CONDITIONS - Please read this in conjunction with the COVID-19 Information here!
GENERAL – All advertised rates are per person based on minimum of 2 adults sharing – unless otherwise stated. Child and infant rates are based on being accompanied by two paying adults. Rates may be subject to change without notice. Bookings, accommodation advertisements, quotations and requests for reservations are subject to availability and cannot be guaranteed until a booking confirmation has been sent/received. We reserve the right to change room type or room configuration before arrival.
DEPOSITS - unless otherwise stated bookings require 50% deposit payment at the time of booking, and full payment 60 days prior to first night of booking to confirm the reservation. Bookings made after June 1 will require full payment at the time of booking.
Please check that you receive our receipt.
PAYMENTS - may be made only by EFT bank transfer, AMEX, visa or master-card (credit card surcharges may apply). Please ensure that your transfer has been processed at least 60 days prior to your arrival at the Matterhorn Lodge then call / email us to confirm we have received it before you arrive.
RESERVATIONS - are held until 8pm on commencement day of period booked, unless advice of later arrival is received by us. Guests vacating the premises before the expiration of the reserved period are required to pay in full for the reserved period.
AMENDMENTS - are acceptable (subject to availability) up to 60 days prior to booking and will incur an amendment fee of $50. For amendments, less than 60 days prior to your arrival at the Matterhorn Lodge cancellation terms apply.
CANCELLATIONS - Special Offer bookings may not be refundable or transferable. For all other bookings - unless otherwise stated, the following applies- If 60 days notice, prior to your first booked night, is received in writing, deposits are happily refunded, less $50 per person in your booking. Cancellations received later than 60 days before your first booked night, cannot be refunded or credited. Also please refer to SNOW/WEATHER CONDITIONS below.
FOR 2020 Special Conditions apply to Cancellations:
A full refund, or credit for a future stay will be offered if:
You cancel your booking 14 days or more before you are due to arrive at the lodge.
You cancel your booking with a Doctors certificate (citing Covid-19 or similar symptoms) within 14 days of arrival.
The Matterhorn Lodge cancels a booking because it is closed or no longer has capacity to honor your booking.
If you cancel your booking within 14 days of your expected arrival date:
A $50 per person charge will apply and be deducted from your refund.
Those choosing to move a booking or take a credit for a future stay will incur no penalty and have the full deposit paid will be transferred towards that future stay.
Those who does not show up on their expected arrival date or departs prior to planned departure date will forfeit all monies paid.
TRANSPORTATION AND SNOW CONDITIONS - Complimentary arrival and departure transfers are provided by Hans Oversnow and available during Hans Oversnows normal operating hours (outside these times surcharges may apply and bookings may be required) between the Perisher Skitube & the Matterhorn Lodge.
Hans Oversnow may be contacted at the Perisher Ski Tube Terminal or on 02 6457 5334. Further information is available here.
No refunds of accommodation or any other related services will be given if the guests are unable to arrive on the day of predetermined booking including travel being impaired by transport or weather conditions. No accommodation booking can be cancelled, altered or amended because of weather conditions.
There is no parking available at the Matterhorn Lodge and The National Parks and Wildlife Service does not allow overnight parking in Perisher Valley between 12 midnight and 7am.
INSURANCE - We strongly advise guests to insure against medical expenses, personal accident, loss of deposit and cancellation fees.
CHECK IN & DEPARTURE TIMES – Check in is 3pm and room check out is 9 am. Luggage storage facilities may be available for early arrivals from 8am or late departures until 5pm on an all care no responsibility basis. Dinner service may not be available for guests arriving at Matterhorn Lodge after 7.30 pm
NO SMOKING POLICY - Matterhorn Lodge maintains a strict NO SMOKING POLICY within its building (including out windows).. Smoking inside will attract a non-negotiable cleaning & deodorising fee of $175. Matterhorn Lodge reserves the right, at its discretion, to debit your credit card for any such fee.